Terms of service

General Terms and Conditions

1. General
Terms and conditions as of: 22 October 2026

1.1.
These general terms and conditions ("Terms") apply to orders, sales and deliveries of products ("Products") offered and sold in this web shop ("Web Shop") via the website https://seamstudio.at.

1.2.
The contract language is German.

2. Scope

2.1.
These Terms apply if the buyer is a consumer within the meaning of Section 1 of the Austrian Consumer Protection Act (KSchG) ("Customer").

3. Changes to the Terms

3.1.
The Provider reserves the right to change these Terms. The Terms in force at the time the purchase is concluded apply to the sale of Products.

4. Customer account

4.1.
To order Products, the Customer can create a customer account in the Web Shop. Creating a customer account requires the Customer to provide certain information.

Ordering is also possible without a customer account.

5. Order, order confirmation, shipping confirmation

5.1.
The ordering process consists of the following steps:

• Selecting the desired goods
• Adding the goods to the shopping cart
• Entering personal data
• Selecting the payment method and delivery method
• Reviewing and, if necessary, correcting the order again
• Binding submission of the order by clicking "order with obligation to pay"

5.2.
The Products and prices shown in the Web Shop are an invitation to the Customer to submit a binding offer to the Provider to purchase the Products ("Order"). By clicking the button labelled "order with obligation to pay", or another equivalent wording, the Customer submits the binding order to the Provider. Images and drawings of the goods are only approximate values unless they are expressly stated as fixed values for the product. The Customer accepts minor and objectively justified changes.

5.3.
The Provider will promptly send a confirmation to the email address provided by the Customer, stating that the order has been received by the Provider ("Order Confirmation"). This Order Confirmation does not constitute acceptance of the Customer's order, but merely confirms that the order has been received by the Provider.

5.4
Depending on the selected payment method, acceptance takes place at different times and in different forms:

• by sending an order acknowledgement by email, in which case the time at which the order acknowledgement reaches the Customer is decisive.
• by dispatching the ordered goods to the Customer, in which case a shipping confirmation sent is to be understood as an order acknowledgement. If no separate shipping confirmation is sent to the Customer, the time at which the goods reach the Customer is decisive.
• by sending a payment request.

5.5.
The Customer must ensure that all information provided by them in connection with an order, in particular the data required for shipping, is accurate, correct and up to date. The Customer must notify the Provider of any changes to this information without delay.

5.6.
After the contract is concluded, the Provider will send the Customer an electronic invoice. The Customer agrees to receive an electronic invoice.

6. Payment terms

6.1.
All prices stated are in euros including value added tax, but excluding shipping costs, unless stated otherwise. Shipping costs are shown to the Customer before the order is placed.

6.2.
Payment in the Web Shop can be made using the following payment methods: credit card, Klarna, Apple Pay, PayPal, Google Pay.

6.3.
Shipping costs depend on the order and are shown by the Provider before the order and in the order confirmation.

7. Delivery

7.1.
The shipping methods named by the Provider in the Web Shop are available to the Customer.

7.2.
The delivery dates stated by the Provider are based on the information provided by the commissioned shipping service provider. Unless another delivery date is stated for the respective products, the delivery time of the Products to the Customer is no more than 30 days from conclusion of the contract.

7.3.
If failure to meet the delivery date is due to force majeure, labour disputes or other events beyond the Provider's control, the delivery date is extended appropriately for the duration of the obstacle. The Provider will notify the Customer of the beginning and end of such circumstances as soon as possible, without the Customer being able to derive any claims from a failure to give notice.

7.4.
If the Customer is in default of acceptance of the Products, the warranty period for the Provider's performance begins to run.

8. Retention of title

8.1.
The Provider retains title to the Products until the Customer has paid the purchase price and incidental costs (in particular shipping costs) in full.

9. Default of the Provider

9.1.
If the Provider is in default with its performance, the Customer must first request the Provider to perform within a reasonable grace period of two weeks. If the Provider does not perform within this period, the Customer may withdraw from the contract or continue to demand performance.

10. Warranty

10.1.
Seam Studio – Victoria Ritzer provides a warranty within the scope of the statutory provisions. For complaints, please contact info@seamstudio.at.

10.2.
The Provider may require the Customer, where this is practicable for the Customer, to send the defective Products to the Provider, in which case the Provider bears the risk of transport and the costs of return. The Customer is asked to report goods with obvious transport damage to the delivery service and to inform the Provider. If the Customer fails to do so, this has no effect on their warranty claims.

11. Liability and damages

11.1.
The Provider's liability for damage caused by slight negligence, excluding personal injury and main contractual obligations, is excluded. Liability is also excluded for pure financial losses, loss of profit, damage to third parties, indirect damage and consequential damage caused by defects. Provisions of this section 11 that limit or exclude liability do not apply if and to the extent that the Provider acted with gross negligence or intent.

12. General provisions

12.1.
Unless Austrian law applies anyway because the Web Shop is aimed at Austria, the exclusive application of Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods, is agreed.

12.2.
For consumers, this choice of law applies only to the extent that it does not deprive them of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence.

12.3.
The Customer may only set off claims against the Provider's claims if the claims are legally connected to the Provider's claims, have been acknowledged or have been established by a court.

12.4.
The Customer is obliged to notify the Provider of changes to their address. If the Customer does not notify a change of address, a declaration by the Provider sent to the last address notified is nevertheless deemed to have been received.

Information on the right of withdrawal

Right of rescission / right of withdrawal

The term "right of rescission" (Rücktrittsrecht), commonly used in Austria, corresponds to the term "right of withdrawal" (Widerrufsrecht) commonly used in Germany and in the Consumer Rights Directive. We therefore use the equivalent pair of terms "right of withdrawal (right of rescission)". In the information on withdrawal, only the term "right of withdrawal" is used. This is equivalent to the Austrian term "right of rescission".

No right of withdrawal (right of rescission)
There is no right of withdrawal (right of rescission) for goods that are made to the customer's specifications or are clearly tailored to personal needs.

There is no right of withdrawal (right of rescission) for goods that can spoil quickly or whose expiry date would be exceeded quickly.

There is no right of withdrawal (right of rescission) for newspapers, periodicals or magazines (with the exception of subscription contracts).

Right of withdrawal (right of rescission) lapses
For goods that are delivered sealed and are not suitable for return for health protection or hygiene reasons, the right of withdrawal (right of rescission) lapses if the goods have been unsealed after delivery.

For sound or video recordings such as CDs, DVDs etc. and for computer software delivered in a sealed package, the right of withdrawal (right of rescission) lapses if the goods have been unsealed after delivery.

For goods which, after delivery, have by their nature been inseparably mixed with other items, the right of withdrawal (right of rescission) lapses.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last of the goods.

To exercise your right of withdrawal, you must inform us

Seam Studio – Victoria Ritzer
Mühlgasse 9, 1040 Vienna, Austria
Email: info@seamstudio.at

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the enclosed model withdrawal form for this purpose, but it is not mandatory.

You can also exercise your right of withdrawal online at https://seamstudio.at/pages/widerruf. If you use this online function, we will send you without delay, on a durable medium (e.g. by email), an acknowledgement of receipt containing the content of the withdrawal statement and the date and time it was received.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to

Victoria Ritzer (Seam Studio)

Mühlgasse 9, 1040 Vienna, Austria

without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.